OUR COMMITMENT

Here at Giant, we take our commitment to excellent service seriously. To stay true to our vision and fulfil our mission, we always find ways to serve our customers, staff, and the community.
Customers Above All
Here at Giant, we ensure you only get the freshest products and give you the best deals every time you shop, including our famous Dare to Compare Ad Match guarantee. We fully honour our commitment by promising the following:
Freshest Quality
We get our fresh produce directly from the source, so you can have quality assured food.
The Best Value In Singapore
Lowest prices in the nation? We're proud to bring you Dare to Compare for our most daring offers.
Convenience of Easy Accessibility
We have 61 stores all over Singapore - may of them operating 24 hours a day, 7 days a week.
Serving The Community With Our All
We believe that it’s by building a stronger and more compassionate community that will enable us to build a stronger and more compassionate nation. We know our corporate social responsibility by heart, and we hope to team up with more people and organisations to reach out to those in need.
Food From The Heart
During festive seasons, we team up with Food from the Heart to allow shoppers to contribute non-perishable groceries and general items to the less fortunate. It began with a collaboration between Giant Tampines and Food from the Heart during the Christmas season in 2015, and this project has grown ever since.
Recognising that Chinese New Year is an important festival in Singapore, we also extended this charity collection drive to the west, at Giant IMM. For Christmas 2016 and Chinese New Year 2017, we extended the network of collection points to include neighborhood heartland stores.
To join our cause, shoppers can now make their contributions at Giant Tampines and Giant IMM every day.
Watch this video to learn how customers’ donations reach the hands of their beneficiaries:
Official Donation Boxes
Dairy Farm Singapore supports Mindset Care Limited and Care Community Services Society. We are grateful for the generosity of our kind customers who have donated to our adopted charities via the donation boxes available at Giant stores. You too can also make a contribution and make a difference to people’s lives.
Mindset Learning Hub
Giant also supports Mindset Learning Hub, which is an initiative by Mindset, a registered charity driven by Jardine Matheson Group that aims to help individuals with mental health issues to work towards their journey of recovery and gain confidence as they integrate themselves back into society. Formed in 2011, Mindset Learning Hub is the first and only Workforce Skill Qualifications (WSQ) that trains and finds job placements for people recovering with mental health issues.
Our People Matter
Here at Giant, we give careers, not just jobs. Rewards, not just responsibilities. We offer our employees amazing opportunities to improve themselves, not only so they can serve you better, but also to build their skills, hone their talent, and get them ready for the future.
We Promise:
  • A working environment built on openness, trust and diversity.
  • A rewarding career progression that promotes talent and inspires excellence.
  • A strong belief in investing in comprehensive training for all members.
Careline
We formed Dairy Farm’s Careline to become a useful channel for all Dairy Farm Singapore employees to share their concerns, whether they’re work-related or personal. Careline is manned by a group of HR specialists trained in people-helping skills. All calls will be kept confidential. Employees may also discuss or share their personal issues with our advisors over at Careline, especially if they have difficulty talking about them with their colleagues or managers.
When callers need specialised help, Careline advisors will link them to relevant professional services:
SPECIALISATION
PROFESSIONAL SERVICES
HELPLINE
OPERATION HOURS
General
Samaritans of Singapore (SOS)
1800 221 4444
24 Hours
Wellness
Singapore Association for Mental Health (SAMH)
National Problem Gambling
Singapore Anti-Narcotics Association (SANA)
1800 283 7019
1800 666 8668
1800 733 4444
Mon to Fri: 9am - 6pm
24 Hours
Daily: 7.30am - 12.00am
Family
Counselling and Care Centre
HELP Family Service Centre
Men-in-Crisis
6536 6366
6457 5188
1800 626 2626
Mon to Fri: 9am - 4pm
Mon to Fri: 9am - 6pm
Mon to Fri: 12pm - 8pm

OUR COMMITMENT

Here at Giant, we take our commitment to excellent service seriously. To stay true to our vision and fulfil our mission, we always find ways to serve our customers, staff, and the community.
Customers Above All
Here at Giant, we ensure you only get the freshest products and give you the best deals every time you shop, including our famous Dare to Compare Ad Match guarantee. We fully honour our commitment by promising the following:
Freshest Quality
We get our fresh produce directly from the source, so you can have quality assured food.
The Best Value In Singapore
Lowest prices in the nation? We're proud to bring you Dare to Compare for our most daring offers.
Convenience of Easy Accessibility
We have 61 stores all over Singapore - may of them operating 24 hours a day, 7 days a week.
Serving The Community With Our All
We believe that it’s by building a stronger and more compassionate community that will enable us to build a stronger and more compassionate nation. We know our corporate social responsibility by heart, and we hope to team up with more people and organisations to reach out to those in need.
Food From The Heart
During festive seasons, we team up with Food from the Heart to allow shoppers to contribute non-perishable groceries and general items to the less fortunate. It began with a collaboration between Giant Tampines and Food from the Heart during the Christmas season in 2015, and this project has grown ever since.
Recognising that Chinese New Year is an important festival in Singapore, we also extended this charity collection drive to the west, at Giant IMM. For Christmas 2016 and Chinese New Year 2017, we extended the network of collection points to include neighborhood heartland stores.
To join our cause, shoppers can now make their contributions at Giant Tampines and Giant IMM every day.
Watch this video to learn how customers’ donations reach the hands of their beneficiaries:
Official Donation Boxes
Dairy Farm Singapore supports Mindset Care Limited and Care Community Services Society. We are grateful for the generosity of our kind customers who have donated to our adopted charities via the donation boxes available at Giant stores. You too can also make a contribution and make a difference to people’s lives.
Mindset Learning Hub
Giant also supports Mindset Learning Hub, which is an initiative by Mindset, a registered charity driven by Jardine Matheson Group that aims to help individuals with mental health issues to work towards their journey of recovery and gain confidence as they integrate themselves back into society. Formed in 2011, Mindset Learning Hub is the first and only Workforce Skill Qualifications (WSQ) that trains and finds job placements for people recovering with mental health issues.
Our People Matter
Here at Giant, we give careers, not just jobs. Rewards, not just responsibilities. We offer our employees amazing opportunities to improve themselves, not only so they can serve you better, but also to build their skills, hone their talent, and get them ready for the future.
We Promise:
  • A working environment built on openness, trust and diversity.
  • A rewarding career progression that promotes talent and inspires excellence.
  • A strong belief in investing in comprehensive training for all members.
Careline
We formed Dairy Farm’s Careline to become a useful channel for all Dairy Farm Singapore employees to share their concerns, whether they’re work-related or personal. Careline is manned by a group of HR specialists trained in people-helping skills. All calls will be kept confidential. Employees may also discuss or share their personal issues with our advisors over at Careline, especially if they have difficulty talking about them with their colleagues or managers.
When callers need specialised help, Careline advisors will link them to relevant professional services:
SPECIALISATION
PROFESSIONAL SERVICES
HELPLINE
OPERATION HOURS
General
Samaritans of Singapore (SOS)
1800 221 4444
24 Hours
Wellness
Singapore Association for Mental Health (SAMH)
National Problem Gambling
Singapore Anti-Narcotics Association (SANA)
1800 283 7019
1800 666 8668
1800 733 4444
Mon to Fri: 9am - 6pm
24 Hours
Daily: 7.30am - 12.00am
Family
Counselling and Care Centre
HELP Family Service Centre
Men-in-Crisis
6536 6366
6457 5188
1800 626 2626
Mon to Fri: 9am - 4pm
Mon to Fri: 9am - 6pm
Mon to Fri: 12pm - 8pm